Our No Fix, No Fee policy means that if oue engineer do not have the required technical knowledge, skills or ability to resolve your issue, then we do not charge anything.
If our engineer can resolve the issue, but , the customer, prevent us from doing so, by formal request, or does not want to proceed with the work, then we charge for our time spent to that point.
If we explain and provide a clear diagnosis of a failed or faulty component and you, the customer, decides not to go ahead with the replacement of the component, then we charge for our time spent to that point.