Laptop, Mac and PC Remote Control Service, How Does it Work? Is it Safe?

Remote control software

Hard drive problem , slow computer , creation of partitions or even virus infection are computer problems that can be solved remotely with this type of software. Among the best known, we find Team Viewer (which we use as part of our work at Geeks Callout), AnyDesk or LogMeIn for Microsoft and for Mac, click here. After having downloaded and installed the software on user computer, the user will only have to communicate his username and password to the computer repairer so that it can intervene remotely. User can stop access anytime by closing the remote application, don’t worry, every time user open up the application the password will be changed automatically.

The different uses of Remote control software

As mentioned above, remote control can be useful for diagnostic, installation of uninstallation of the programme, iTunes, virus clean-up and etc but this kind of software can also be used by employers who want to keep an eye on the activity of their employees. Thanks to the remote control, they can monitor employee actions in real time on office computer. They can thus ensure the proper use of the software entrusted to them.

The computer repair is also possible with the help of tools in Remote Control software. The user therefore does not need to travel for a diagnosis or repair quotation. Note that this kind of troubleshooting however only for application concerns and not the hardware (broken hard drive). For example, troubleshooting via remote control allows you to reinstall an operating system if it is not functioning correctly.

Remote control: Quick repair method used in companies, now accessible to the general public

The improvement of Internet connections and the high-speed we have, allowed remote control to emerge. This method, which is widely used by companies, is now more accessible to the general public. Within companies it is mainly used for hotline / helpdesk services for remote troubleshooting. Some companies even use external service providers for IT problems encountered on employee PC. Today, individuals can also do the same, either get troubleshooting using remote control software, so as not to have to go to a technician to resolve a fault, or to call a person. to our home unnecessarily.

Remote handling: what about securing the connection?

When operating remotely, the owner of the device can view in real time all the repair work happening on his device. One of the advantages is that he can disconnect his computer at any time by closing the remote control software. Also, so that the person to the other side can access his computer, user must give the device ID as well as a password showing on the remote software. This can be changed after each use. A remote connection is therefore very secure and allows user to check the actions of his repairman!

Computer troubleshooting through remote control

Geeks Callout teams can help effectively to troubleshoot computers via remote control. Our services range from combating viruses and their removal on a heavily infected computer to running an antivirus through the installation of an operating system. After diagnosing the problem remotely, Geeks Callout’s technical advisers take control of the PC to perform the various tasks: resolution of slowness problems, data security or even reinstallation of the Windows operating system as well as many other services.

At Geeks Callout: the use of a TeamViewer

To help with customers, Geeks Callout uses the Team Viewer or Microsoft Windows 10 Software called “Quick Assist”. It is a tool that will allow our expert geek to take control of the computer.

To do this, the customer will be asked to download it by clicking on here

Once the session is over, all user has to do is close the remote control application. If user encounters difficulties in launching this tool, our geeks will explain very easy steps to follow to make it work.

If you wish to benefit from computer troubleshooting with remote control, contact us on 0203 290 5190. We offer a diagnostic as well as “Repaired or Refunded” and “No Fix No Fee” guarantee.